Shipping policy
Shipping Policy
Last updated: May 14, 2026
Thank you for shopping with us. We are committed to delivering your order quickly and reliably across Canada and the United States.
Order Processing
Orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a shipping confirmation email with tracking information once your order has shipped.
Please note that processing times may be longer during holidays, promotions, or high-volume periods.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Canada Shipping
Estimated delivery times within Canada:
- Standard Shipping: 3–10 business days
- Expedited Shipping: 2–5 business days
United States Shipping
Estimated delivery times to the United States:
- Standard International Shipping: 5–12 business days
- Expedited International Shipping: 3–7 business days
Delivery estimates are not guaranteed and may vary due to carrier delays, customs processing, weather conditions, or other unforeseen circumstances.
Shipping Carriers
We may use trusted shipping carriers including:
- Canada Post
- ICS (For local deliveries only).
Carrier selection may vary depending on destination and shipping method.
Customs, Duties & Taxes (U.S. Orders)
Orders shipped to the United States may be subject to import duties, taxes, and customs fees imposed by U.S. customs authorities.
Customers are responsible for any applicable customs charges or import fees. We are not responsible for delays caused by customs processing.
Order Tracking
Once your order ships, you will receive a tracking number by email. Please allow up to 24 hours for tracking information to update.
Incorrect Shipping Addresses
Please ensure your shipping address is accurate before placing your order.
We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us as soon as possible at carolenna@carolenna.com.
Lost, Delayed, or Damaged Packages
If your order is lost, delayed, or arrives damaged, please contact us within 7 days of delivery at carolenna@carolenna.com.
We will work with the shipping carrier to help resolve the issue; however, we are not responsible for delays caused by carriers or events outside our control.
Returns & Exchanges
For information about returns and exchanges, please see our Return Policy.
Contact Us
If you have any questions about shipping, please contact us at:
Carolenna
Carolenna@carolenna.com
www.Carolenna.com